Returns and Exchange Policy

Thank you for choosing DiptiSinha.com (“the Website,” “we,” “us,” or “our”) for your fashion needs. We are committed to providing you with high-quality products and excellent customer service. This Returns and Exchange Policy outlines the procedures and guidelines for returning or exchanging products purchased from our Website. Please read this policy carefully before making a purchase.

Eligibility for Returns and Exchanges

1.1 Non-Refundable Policy: Please note that we do not offer refunds for any products purchased from our Website.

1.2 Eligible Items for Exchange: We accept requests for product exchanges only if the item(s) meet the following criteria:

• The product is damaged or defective upon receipt.
• The product received does not match the order placed.
• The product size is not as specified in the order.

1.3 Timeframe for Exchange: You must initiate the exchange process within 3 days from the date of delivery.

Product Return Procedure

2.1 Notification: If you receive a damaged, defective, or incorrect product, please notify us immediately by contacting our customer support team at returns@diptisinha.com. Please include your order number, a description of the issue, and photographs of the product(s) in question.

2.2 Verification: Our customer support team will review your request and verify the eligibility of the product for exchange.

2.3 Authorization: Once your return request is approved, we will provide you with a return authorization number and detailed instructions on the return process.

2.4 Return Shipping: You are responsible for shipping the product(s) back to us in their original condition and packaging, along with all tags and labels intact. We recommend using a trackable shipping method to ensure safe delivery.

Exchange Procedure

3.1 Product Availability: Exchanges are subject to product availability. If the requested product is out of stock, we will offer a credit for future purchases or a suitable alternative, subject to your preference.

3.2 Exchange Process: Upon receipt and verification of the returned product(s), we will process the exchange and dispatch the replacement product(s) to your designated address. The shipping cost for the exchanged product(s) will be borne by us.

Non-Eligible Items

4.1 Non-Returnable Items: The following items are not eligible for return or exchange:

• Products damaged due to misuse, improper care, or mishandling.
• Products with signs of wear, alteration, or damage by the customer.
• Products returned without the original tags or packaging.

Cancellation Policy

5.1 Order Cancellation: We do not accept order cancellations after the order has been placed.

Customer Support

6.1 Contact Us: If you have any questions or concerns regarding our Returns and Exchange Policy, or if you need assistance with a return or exchange, please contact our customer support team at returns@diptisinha.com.

Updates to the Policy

7.1 Changes: We may update this Returns and Exchange Policy periodically to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with the revised 27th July 2023 date.